Prospective Coach FAQ

What is Grove?

Grove is a coaching platform for health and wellness practitioners. It gives you a lightweight daily layer between sessions — habits, check-ins, notes, and quick touchpoints — so the work continues between calls without adding to your evening admin.

Who is Grove for?

Grove is built for solo and small-practice coaches working in health, wellness, and life coaching. If you run 1:1 client work and care about the relationship continuing between formal sessions, Grove is for you.

How is Grove different from a notes app or generic CRM?

Grove is shaped specifically for coaching: client-facing daily check-ins, habit tracking, session prep, and a coach-side dashboard that surfaces what matters today across your roster. Generic tools require you to build the workflow yourself; Grove ships with it.

How do I get started with my clients?

After your application is approved, you onboard inside Grove (~10 minutes), invite your first client by email, and they install the client app. The client experiences daily check-ins; you see their activity in the coach dashboard.

Is my client data private?

Yes. Each coach’s client data is isolated to their organization. Coaches see only their own clients; clients see only their own coach. Full details are in the Privacy Policy.

Clients FAQ

Why doesn’t my new client show up on the dashboard?

New clients go through a setup flow before they appear on your main dashboard:

1. You create the client — they start as a Draft and appear in the “Pending Invites” section at the top of your dashboard
2. You send the invite — they move to Invited status and stay in the Pending Invites section
3. They accept and sign up — they become Active and appear on your main dashboard

Until your client completes signup, they’ll be in the Pending Invites section, not the main client list.

Can I resend a client’s invite?

Yes. Click “Resend Invite” on their card in the Pending Invites section. There’s a short cooldown (a couple of minutes) between resends. Resending generates a fresh invite link — the old one stops working.

What happens if I change a client’s email after sending the invite?

The invite is automatically invalidated and the client reverts to Draft status. You’ll need to send a new invite to the updated email address.

If my client is in a different timezone, how do check-ins work?

Check-ins use the client’s local date, not yours. If your client in Los Angeles checks in at 10 PM Pacific on Tuesday, it counts as Tuesday — even though it’s already Wednesday in your timezone.

On your dashboard, check-ins are labeled by the client’s local date, so you’ll always see the date as the client experienced it.

Can a client submit more than one check-in per day?

No. Each client gets one check-in per calendar day (in their local timezone). If they try to submit a second, they’ll see a message that they’ve already checked in today.

Clients can backfill missed check-ins for the past 14 days.

Self-Coaching FAQ

What is self-coaching mode?

Self-coaching mode lets you use Grove on yourself. You run your own goals, habits, actions, sessions, and reflections inside Grove, the same way your clients do, but from your seat in the practice instead of theirs.

It’s the same Grove you already use with clients. When you turn it on, labels you’re used to seeing about a client become labels about you (“My Next Session,” “My Habits,” “My Notes”), so it feels like your own program rather than a tool you’re operating on someone else.

Why would I use Grove on myself?

Three reasons coaches reach for it:

1. Build client empathy. Working through Grove from your client’s seat is the fastest way to feel what they feel: what’s friction, what’s clarifying, what you’d want to change.
2. Practice before you onboard. Run a few weeks on yourself before bringing real clients in. You’ll arrive on day one with the muscle memory.
3. Tend to your own growth. Coaches need a coaching practice too. Grove gives you a structured place to set goals, track habits, and reflect on what’s working in your own life, alongside the clients you’re guiding.

How do I activate self-coaching?

From the dashboard, look for the Coach yourself card under “Your program” and click Start.

Two things will help Grove give you better insights once you’re up and running:

• Enable Weekly Reflections. Regular reflections give Grove (and you) something to learn from over time.
• Fill out your intake form. Filling in your own intake gives Grove the same context it would have on any client, which shows up in your suggestions and session prep.

Once you’ve done that, sign in to the Grove client app with the same email you use as a coach. That’s where the client-side experience lives, and where you’ll do your own check-ins, habits, and reflections day to day.

Does self-coaching count against my client limit?

No. Coaching yourself doesn’t count against your paid client seat count. It’s part of the free tier alongside Grove’s sample client, so you can run a full self-coaching practice (plus one real client) before you ever need to subscribe.

Does my self-coaching data mix with my client data?

No. Your own work stays separate from your clients’ work. It doesn’t roll into your Client Insights, and it doesn’t add to the items competing for your attention day to day as a coach. Your practice is there waiting for you whenever you have time to work on yourself, without quietly pulling focus while you’re with clients.